Resources for Clinical Research Professionals
Explore our knowledge base, download practical materials, and find answers to common questions about patient recruitment and retention.
DOWNLOADABLE RESOURCES
FREQUENTLY ASKED QUESTIONS
A: We're a technology platform, not just a vendor. Three things set us apart: (1) Our founder was Senior Marketing Manager at a leading patient recruitment platform before its nine-figure acquisition—we know the playbook; (2) We're published medical researchers (70+ citations) who understand clinical trials from the inside; (3) We've built an end-to-end platform covering recruitment through retention with real-time analytics.
A: Traditional methods rely on physician referrals and site databases—passive approaches. We actively reach patients through digital channels where they're already searching for treatment options, then pre-screen them before site referral so you get patients who are likely to qualify.
A: We've built a proprietary platform that includes: patient acquisition systems across social, search, and programmatic channels; a Patient Qualification Suite for pre-screening; a Site Portal for referral management; a Sponsor Analytics Dashboard for real-time visibility; and patient retention tools. All HIPAA-compliant.
A: Standard launch is 2-3 weeks from contract. This includes protocol review, campaign development, landing page creation, and coordinator training. For trials behind deadline, we can accelerate to 1-2 weeks.
A: We need: the study protocol (or at minimum the I/E criteria), site list with contact information, enrollment targets and timeline, any existing IRB-approved materials, and therapeutic area background if specialized.
A: We onboard sites to our portal, which gives them access to all patient referrals with complete screening notes. Sites can communicate with patients, schedule appointments, and update status. Training takes about 30 minutes.
A: Our Patient Qualification Suite contacts patients within minutes of sign-up. Trained coordinators conduct 15-20 minute pre-screening calls, verifying every eligibility criterion before site referral. Result: 75% reduction in screen failures.
A: We explain why they don't qualify for this particular study, answer their questions, and—if interested—add them to our database for future studies. Your sites never see unqualified referrals.
A: Absolutely—this is a core capability. Our founder is bilingual (English/Spanish), we run Spanish-language campaigns, employ native Spanish-speaking coordinators, and have community partnerships for underrepresented populations. We've increased Hispanic enrollment from 12% to 44% on cardiovascular trials.
A: We have targeted capabilities for Hispanic/Latino populations (our strongest specialty), African American/Black communities, Asian populations, elderly patients, rural communities, and other underrepresented groups.
A: Our digital approach works across any indication where patients search online for treatment options. We've recruited across oncology, cardiovascular, neurology/CNS, endocrinology, respiratory, mental health, dermatology, gastrointestinal, rare/orphan diseases, and vaccines.
A: Yes—we've recruited for rare diseases with as few as 3,000 diagnosed patients in the US. We use lookalike modeling, patient advocacy partnerships, and nationwide reach. Our rare disease case study shows 28 patients enrolled from an ultra-rare population in 5 months.
A: Our entire platform is built on HIPAA-compliant infrastructure: encrypted data storage and transmission, role-based access controls, complete audit trails, and regular security assessments. We execute Business Associate Agreements with all clients.
A: Sponsors access our real-time analytics dashboard showing: enrollment progress vs. targets, site-by-site performance, source/channel analytics, diversity metrics, and cost-per-enrollment. Weekly status updates and monthly detailed reports included.
A: Based on our track record: 94% faster enrollment timelines, 75% reduction in screen failure rates, 85% patient retention, and patient contact within minutes (not days). Specific results vary by therapeutic area and protocol complexity.
GLOSSARY OF TERMS
Screen Failure
A patient who is referred to a site but does not qualify during formal screening
Pre-Screening
The process of verifying patient eligibility before site referral
Randomization
The point at which a patient is formally enrolled and assigned to a treatment group
I/E Criteria
Inclusion/Exclusion criteria that determine patient eligibility
CRO
Contract Research Organization that manages clinical trials for sponsors
IRB
Institutional Review Board that approves clinical trial protocols and materials
GCP
Good Clinical Practice—international quality standard for clinical trials
Diversity Action Plan
FDA requirement for representative enrollment in pivotal trials
Rescue Study
A trial that is significantly behind enrollment targets and needs intervention
Patient Retention
Keeping enrolled patients engaged and compliant through study completion
Still Have Questions?
Our team is ready to answer your questions and discuss how we can help with your enrollment challenges.
