📚 Knowledge Center

Resources for Clinical Research Professionals

Explore our knowledge base, download practical materials, and find answers to common questions about patient recruitment and retention.

FREQUENTLY ASKED QUESTIONS

All Questions
About Our Platform
Implementation
Pre-Screening
Diversity
About Our Platform
Q: What makes Clinical Trial Solutions different from other recruitment vendors?
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A: We're a technology platform, not just a vendor. Three things set us apart: (1) Our founder was Senior Marketing Manager at a leading patient recruitment platform before its nine-figure acquisition—we know the playbook; (2) We're published medical researchers (70+ citations) who understand clinical trials from the inside; (3) We've built an end-to-end platform covering recruitment through retention with real-time analytics.

Q: How is your platform different from traditional recruitment methods?
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A: Traditional methods rely on physician referrals and site databases—passive approaches. We actively reach patients through digital channels where they're already searching for treatment options, then pre-screen them before site referral so you get patients who are likely to qualify.

Q: What technology platform do you use?
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A: We've built a proprietary platform that includes: patient acquisition systems across social, search, and programmatic channels; a Patient Qualification Suite for pre-screening; a Site Portal for referral management; a Sponsor Analytics Dashboard for real-time visibility; and patient retention tools. All HIPAA-compliant.

About Implementation
Q: How quickly can you start recruiting for our trial?
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A: Standard launch is 2-3 weeks from contract. This includes protocol review, campaign development, landing page creation, and coordinator training. For trials behind deadline, we can accelerate to 1-2 weeks.

Q: What information do you need to get started?
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A: We need: the study protocol (or at minimum the I/E criteria), site list with contact information, enrollment targets and timeline, any existing IRB-approved materials, and therapeutic area background if specialized.

Q: How do you work with our existing sites?
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A: We onboard sites to our portal, which gives them access to all patient referrals with complete screening notes. Sites can communicate with patients, schedule appointments, and update status. Training takes about 30 minutes.

About Pre-Screening
Q: How do you reduce screen failure rates?
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A: Our Patient Qualification Suite contacts patients within minutes of sign-up. Trained coordinators conduct 15-20 minute pre-screening calls, verifying every eligibility criterion before site referral. Result: 75% reduction in screen failures.

Q: What happens if a patient doesn't qualify during pre-screening?
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A: We explain why they don't qualify for this particular study, answer their questions, and—if interested—add them to our database for future studies. Your sites never see unqualified referrals.

About Diversity Recruitment
Q: Can you help with FDA Diversity Action Plan requirements?
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A: Absolutely—this is a core capability. Our founder is bilingual (English/Spanish), we run Spanish-language campaigns, employ native Spanish-speaking coordinators, and have community partnerships for underrepresented populations. We've increased Hispanic enrollment from 12% to 44% on cardiovascular trials.

Q: What demographic groups can you recruit?
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A: We have targeted capabilities for Hispanic/Latino populations (our strongest specialty), African American/Black communities, Asian populations, elderly patients, rural communities, and other underrepresented groups.

About Coverage & Capabilities
Q: What therapeutic areas do you cover?
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A: Our digital approach works across any indication where patients search online for treatment options. We've recruited across oncology, cardiovascular, neurology/CNS, endocrinology, respiratory, mental health, dermatology, gastrointestinal, rare/orphan diseases, and vaccines.

Q: Can you recruit for rare diseases with small patient populations?
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A: Yes—we've recruited for rare diseases with as few as 3,000 diagnosed patients in the US. We use lookalike modeling, patient advocacy partnerships, and nationwide reach. Our rare disease case study shows 28 patients enrolled from an ultra-rare population in 5 months.

About Compliance & Reporting
Q: How is your platform HIPAA-compliant?
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A: Our entire platform is built on HIPAA-compliant infrastructure: encrypted data storage and transmission, role-based access controls, complete audit trails, and regular security assessments. We execute Business Associate Agreements with all clients.

Q: What reporting do sponsors receive?
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A: Sponsors access our real-time analytics dashboard showing: enrollment progress vs. targets, site-by-site performance, source/channel analytics, diversity metrics, and cost-per-enrollment. Weekly status updates and monthly detailed reports included.

Q: What results can we expect?
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A: Based on our track record: 94% faster enrollment timelines, 75% reduction in screen failure rates, 85% patient retention, and patient contact within minutes (not days). Specific results vary by therapeutic area and protocol complexity.

GLOSSARY OF TERMS

Screen Failure

A patient who is referred to a site but does not qualify during formal screening

Pre-Screening

The process of verifying patient eligibility before site referral

Randomization

The point at which a patient is formally enrolled and assigned to a treatment group

I/E Criteria

Inclusion/Exclusion criteria that determine patient eligibility

CRO

Contract Research Organization that manages clinical trials for sponsors

IRB

Institutional Review Board that approves clinical trial protocols and materials

GCP

Good Clinical Practice—international quality standard for clinical trials

Diversity Action Plan

FDA requirement for representative enrollment in pivotal trials

Rescue Study

A trial that is significantly behind enrollment targets and needs intervention

Patient Retention

Keeping enrolled patients engaged and compliant through study completion

Still Have Questions?

Our team is ready to answer your questions and discuss how we can help with your enrollment challenges.